Terms of Use

Introduction

Welcome to Voryo (“Company”, “We”, “Us”, or “Our”). By using our websites (such as Voryo.com) and services, including our AI-based EMDR therapy and bilateral stimulation tool (the “Service”), You (“User”, “You”, or “Your”) agree to abide by the following Terms of Use, which form a legally binding agreement. These terms apply to both individual users and those sponsored by institutions such as governmental entities, non-profit organizations, and companies.

By registering for an account and accessing our Service, You acknowledge that You have read, understood, and agree to be bound by these Terms of Use, as well as any accompanying policies such as our Privacy Policy. Please carefully review these documents, as Your continued use of the Service signifies Your acceptance.

Informed Consent and User Responsibility

By registering for and/or using the Service, You acknowledge and agree to the following:

1. Self-administered, self-help service

The Service provided by Voryo is a self-administered, self-help tool designed to assist with emotional well-being through AI-based EMDR and other types of therapy. Our AI-based chat provides guidance, instructions, and recommendations. However, you must treat each piece of guidance or instruction as a suggestion, and You must decide whether to follow it as-is, adapt it to your own situation, or disregard it entirely.

By ‘self-administered,’ we mean that You are fully responsible for deciding when, how, and whether to implement the AI’s instructions and guidance. Users are encouraged to use the Service at their own discretion and pace, ensuring that they make decisions that are appropriate for their mental and emotional well-being. 

The Service is a tool to support Your self-help efforts, and You are the final decision-maker in managing Your therapy process. Voryo does not monitor or supervise Your use of the Service.

1. Responsibility for health

You acknowledge that You are fully responsible for Your mental health and emotional well-being, and any decisions made during the use of the Service are Your own.

1. Consultation with a professional

If You experience worsening symptoms, emotional distress, suicidal thoughts, or desire to cause harm to Yourself or others during or following Your use of the Service, You must immediately discontinue use and seek assistance from a licensed mental health professional or emergency services.

1. The Service is not a substitute for professional EMDR therapy or mental health treatment. You hereby agree not to rely on it for diagnosis, prevention or treatment of any condition.
   
   
2. The Service is not eligible to and does not provide medical advice.
    
3. The Service is not a medical device.
   
   
4. The Service has not been reviewed, approved, licensed or certified by any governmental agency, health authority, or regulatory body.
   
   
5. Mental Health Conditions, Disorders, and Therapy
   If You have a mental health condition, psychological disorder, or are currently in therapy, You should only use the Service after consulting with and under the supervision of a licensed mental health professional.
   
   
6. Liability for Use
   By using the Service, You acknowledge and agree that Voryo is not responsible for any outcomes, whether positive or negative, that result from Your decisions to follow, modify or disregard the guidance provided by the AI chatbot. This includes but is not limited to emotional distress, aggravation of mental health conditions, or any other negative impact resulting from Your use of the Service.

Age Restriction

The Service is intended for individuals aged 18 and above. If You are between 13 and 18 years of age, You must review these Terms of Use with a parent or legal guardian to ensure that You and Your parent or guardian understand and agree to them before using the Service. In such cases, this Agreement will be deemed to be a contract between Voryo and Your legal guardian or parent and will be enforceable against You.

The Service is not available for use by children under 13 years old, and Voryo does not take responsibility for any misrepresentation of age by users.

Potential Benefits and Risks of the Service

While EMDR therapy and the tools provided by Voryo can have benefits such as:

• Improved emotional regulation
• Reduction in distress related to traumatic memories
• Enhanced coping strategies
• Increased self-awareness and resilience

It is crucial to understand that severe negative outcomes are possible. The Service may not be suitable for everyone, and the risks can include, but are not limited to, the following:

1. Increased Psychological Distress:
   The process of revisiting traumatic memories may lead to a temporary or even prolonged worsening of mental health symptoms, including anxiety, panic attacks, or severe depression.
2. Resurfacing of Suppressed Trauma:
   Engaging in EMDR can potentially cause old, unresolved trauma to resurface, leading to intense emotional pain, flashbacks, or other trauma-related symptoms that You may find overwhelming.
3. Dissociation or Detachment:
   Some individuals may experience episodes of dissociation, a feeling of disconnection from reality, which can last hours, days, or longer. In rare cases, this may exacerbate pre-existing conditions or lead to psychotic episodes.
4. Unmanageable Emotional Reactions:
   You may experience extreme emotional responses, such as uncontrollable crying, anger, or rage, which could affect Your relationships, work, or ability to function in daily life.
5. Self-Harm or Suicidal Ideation:
   In some cases, the emotional distress caused by the therapy process may lead to self-harm, thoughts of suicide, or even suicide attempts. If You are at risk for such outcomes, do not use this Service.

By choosing to use the Service, You acknowledge that You fully understand and accept these risks. If You are not willing to accept these risks, do not use the Service.

Disclaimer of Warranties and No Guarantee of Outcomes

The Service is provided on an “as-is” and “as-available” basis. Voryo makes no guarantees or warranties, either express or implied, regarding the outcomes, effectiveness, or suitability of the Service for Your particular needs. Individual results may vary, and Voryo is not responsible for any emotional or mental distress, harm, or other adverse outcomes resulting from Your use of the Service.

Voryo disclaims all warranties of any kind, whether express or implied, including but not limited to the implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that:

• The Service will meet Your expectations or requirements.
• The Service will be uninterrupted, timely, secure, or error-free.
• The information or results obtained through the Service will be accurate or reliable.
• Any defects in the software will be corrected.

Limitation of Liability

To the fullest extent permitted by law, Voryo and its affiliates, officers, employees, and agents shall not be liable for any damages or harm, whether physical, emotional, or psychological, resulting from Your use of the Service. This includes but is not limited to any:

• Self-inflicted harm, including physical injuries or emotional distress.
• Aggravation of existing mental health conditions or the development of new symptoms.
• Inaccurate or incomplete information provided by the AI chatbot.
• Decisions made based on the guidance or recommendations provided by the AI chatbot.

You acknowledge and agree that Voryo is not responsible for any decisions You make during or after Your use of the Service and that You are solely responsible for evaluating and applying any instruction and guidance provided by the AI chatbot.

In no event will Voryo be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or goodwill, arising from Your use of the Service, even if We have been advised of the possibility of such damages.

Free Trial and Subscription

We offer a 3-day free trial for all new users, after which Your account will be automatically converted into a paid subscription unless canceled before the trial period ends. By registering for an account, You acknowledge and agree to the following terms regarding subscriptions:

1. Payment Methods:
   • For Israeli users, payments will be processed through local payment processors or credit cards.
   • For international users, payments may be processed via third-party platforms such as Stripe or PayPal.
   • You agree to provide accurate payment information and ensure that Your payment method is current and valid throughout the subscription period.
2. Automatic Billing and Renewal:
   • Your subscription will automatically renew at the end of each billing cycle unless canceled before the renewal date. You will be charged the applicable subscription fee for the next billing cycle.
   • It is Your responsibility to cancel the subscription before the renewal date to avoid being charged for the following billing cycle.
3. Cancellation:
   • You can cancel your subscription at any time via your account settings. Upon cancellation, You will retain access to the Service until the end of the current billing period, after which Your account will be deactivated, and You will no longer have access to the Service. You understand that once the deactivation occurs, any content associated with Your account may be deleted and will no longer be accessible. However, anonymized data may be retained by Voryo in accordance with our Privacy Policy for research and analytical purposes.
4. Refunds:
   • Once a subscription cycle begins, no refunds will be issued for that billing period even if you cancel your subscription. It is Your responsibility to cancel the subscription before the renewal date.
   • Pro-rated refunds will only be considered in cases of billing errors or significant technical disruptions caused by Voryo that prevent access to the Service.

Termination and Suspension

Voryo reserves the right to cancel your subscription (with a refund for the remaining billing period) and/or suspend or terminate Your access to the Service at any time, without notice or liability, for any reason, including but not limited to violation of these Terms of Use, failure to pay for the subscription, and causing technical disruption of service. 

Dispute Resolution and Arbitration

In the event of any dispute, claim, or controversy arising out of or relating to these Terms of Use or the use of the Service, You agree that the matter will be resolved through binding arbitration. By agreeing to this clause, You waive Your right to file a lawsuit in court or have a jury trial. Arbitration shall be conducted in accordance with the following:

1. Arbitration Rules:
   Arbitration will be conducted under the rules of the Israeli Arbitration Institute, and the arbitration venue shall be located in Tel Aviv, Israel. The arbitration will be conducted in Hebrew, unless otherwise agreed by both parties.
2. Final and Binding:
   The decision of the arbitrator will be final and binding, and judgment may be entered upon it in any court of competent jurisdiction. The arbitrator shall have the authority to award any form of legal or equitable relief that would be available in a court of law.

Governing Law and Jurisdiction

These Terms of Use, and any disputes arising from or related to the Service, shall be governed by and construed in accordance with the laws of Israel, without regard to its conflict of laws provisions.

Any disputes not subject to arbitration shall be subject to the exclusive jurisdiction of the courts located in Tel Aviv, Israel. You agree to submit to the jurisdiction of these courts and waive any objections to venue.

Privacy and Data Use

Voryo is committed to protecting the privacy of our users. Your use of the Service is subject to our Privacy Policy, which outlines how we collect, store, use, and share Your information. By using the Service, You acknowledge and agree to the terms of the Privacy Policy. 

User Conduct and Content

By using the Service, You agree to adhere to the following guidelines regarding Your behavior and content creation on the platform:

Prohibited Activities

You agree not to:

• Upload, transmit, or share harmful, abusive, defamatory, harassing, or obscene content.
• Engage in illegal activities or violate others’ rights.
• Distribute malware or viruses.
• Impersonate others or misrepresent affiliations.
• Collect personal information from users without consent.
• Use the Service for unsolicited advertising or commercial purposes.
• Interfere with the Service’s functionality or security features.

Any violation of the User Conduct policies may result in the suspension or termination of Your account, as well as potential legal action if warranted. 

User-Generated Content

• Responsibility: You are solely responsible for any content You submit, ensuring it complies with laws, these Terms of Use, and third-party rights.
• License: By sharing content, You grant Voryo a non-exclusive, royalty-free license to use, reproduce, modify, and distribute Your content for the purpose of providing and improving the Service.

Intellectual Property Rights

All content, design, and software on the Service, including text, logos, images, and code, are the exclusive property of Voryo or its licensors and are protected by applicable laws.

You are granted a limited, non-transferable license to use the Service for personal, non-commercial use. This license does not include:

• The right to resell, reproduce, or publicly display any content.
• The right to modify, reverse-engineer, or bypass security features.

Any content You submit remains Your property, but You grant Voryo a license to use, modify, and display such content for operating and improving the Service.

Trademarks

The name Voryo and the Voryo logo are trademarks of Voryo. You may not use them without prior written permission.

Indemnity and Release

By using the Service, You agree to indemnify Voryo and its affiliates from any claims, damages, or liabilities arising from:

• Your use of the Service, including decisions based on AI chatbot guidance.
• Any violation of intellectual property or rights of third parties.
• Breach of these Terms of Use.

You release Voryo from any claims related to Your use of the Service, including emotional or mental distress, physical harm, or financial loss.

Miscellaneous Provisions

1. Changes to the Terms
   Voryo reserves the right, at its sole discretion, to modify or update these Terms of Use from time to time. If we make material changes to these Terms, we will notify You by email or by posting a notice on our website prior to the changes taking effect. Your continued use of the Service after the effective date of the revised Terms constitutes Your acceptance of the changes.
2. Entire Agreement
   These Terms of Use, together with any amendments and any additional agreements You may enter into with Voryo in connection with the Service, shall constitute the entire agreement between You and Voryo concerning the Service. If any provision of these Terms is found to be invalid by a court of competent jurisdiction, the remaining provisions shall remain in full force and effect.
3. No Waiver
   The failure of Voryo to enforce any right or provision of these Terms of Use shall not constitute a waiver of such right or provision. Any waiver of any provision of these Terms of Use will be effective only if in writing and signed by Voryo.
4. Assignment
   This Agreement, and any rights and licenses granted hereunder, may not be transferred or assigned by You, but may be assigned by Voryo without restriction. Any attempted transfer or assignment by You in violation of this provision will be null and void.
5. Force Majeure
   Voryo will not be held responsible for any delay or failure to comply with Our obligations under these Terms if the delay or failure arises from any cause beyond Our reasonable control. This includes, but is not limited to, acts of God, pandemics, war, strikes, government restrictions, natural disasters, technological failures or other disruptions beyond our control.
6. International Compliance
   Users are responsible for ensuring that their use of the Service complies with the laws and regulations of their respective countries. Voryo is not liable for any non-compliance with local laws.
7. Third-Party Tools and Plugins
   Our Service may integrate with third-party tools, such as AI Engine, Stripe, or PayPal. Voryo does not control the availability, functionality, or security of these services. Users are encouraged to review the terms and policies of any third-party services before use.
8. Accessibility
   Voryo is committed to providing an accessible platform. We strive to ensure that our Service is usable by individuals with varying abilities, including those with disabilities. Please contact us at contact@voryo.com for assistance or feedback regarding accessibility.
9. Severability
   If any provision of these Terms is found by a court of competent jurisdiction to be unlawful, void, or for any reason unenforceable, that provision will be deemed severable from these Terms and will not affect the validity and enforceability of any remaining provisions.
10. Contact Information
    If You have any questions or concerns about these Terms of Use, You may contact us at contact@voryo.com